This study explored the impact of COVID-19 on adults with type 2 diabetes mellitus (T2DM) self-management behaviors and service experiences within an ethnically diverse UK sample.

A cross-sectional survey design was employed. An 18-item survey was administered to suitable patients attending the Lambeth Diabetes Intermediate Care Team (Southeast London, UK) via text message (n=993) or post (n=62).

A total of 150 participants completed the survey, which revealed that 30% had changed their diabetes medication-taking behavior since the start of the COVID-19 pandemic for several reasons. Negative changes in physical activity levels and dietary behaviors were also reported. Of those who received a telephone consultation, high satisfaction levels were reported but a clear preference for face-to-face consultations was still present.